If you require additional information, as a first step, you should ask your SPN/OPSA provider for clarification. If you do not get a response from your AES provider or your query relates to something your provider cannot help you with, you may like to contact:
- For policy questions, EPWA
- For administration questions, ERA
- If you have been unable to resolve a complaint with an SPN/OPSA provider, you may contact the Energy Ombudsman
Information sessions –